Iron Mountain Connect Records Management
Viewing Your Service Level
As an administrative user, you are able to view Service Levels from within Records Management |Administration | Manage Organisations. Service Levels are optional parameters that apply when a customer places a collection, retrieval or supply order. A customer can have the following Service Levels:
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SERVICE LEVELS | |
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Parameter |
Functionality |
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Require an active purchase order number at the order level |
Users will be required to enter a purchase order number on the Item screen of the basket when processing an order for this customer. |
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Require a purchase order number for the department incurring the cost of the order |
Users will be required to enter a purchase order number on the Item screen of the basket when processing an order for this customer. |
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Recommend a purchase order number for the department incurring the cost of the order |
The Apply Purchase Order field will be displayed on the Item screen of the basket, but will not be required when processing an order for this customer |
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Validate collection orders at the customer facility |
Collection orders are electronically scanned and entered into the system by an Iron Mountain driver as part of the collection process. |